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Avaya phone systems allow for complete control when it comes to managing your business phone system. Controlled and maintained on-site, all software, licensing, phone switch, and phone equipment can be owned over time allowing for a lower total cost of ownership.

Complete control with system managed in customer facilities

 

System can run on traditional phone lines, move to SIP Trunking or have a mixture of them all

 

Re-use existing cabling with options for a blend between analog, digital and IP phones

 

Great for call and customer contact centers

New open source feature sets can be added without any license fees

 

Financial considerations including lease options and depreciation methods

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Our engineers manage all programming and implementation details in a collaborative manner with key personnel from multiple departments within your organization. The value of on site implementation and training cannot be overlooked. Like any technology product, it only goes as far as the individuals using it.

Unified Messaging | Email | Voicemail

Collaboration | Conferencing

Mobility | Teleworkers | Remote Workers

Call Accounting | Call Recording

CRM | CTI | API Intergrations

Contact Centers

Avaya Call Reporting helps you control your phone system and business. Cradle to grave call reporting and tracking is produced through over 50 standard reports. The Recording Library offers ideal access to audio files within the same interface via Avaya IP Office Voicemail Pro integration.

Realtime Agent Seats and Dashboards improve IP Office hunt groups and deliver visual call management with wall-boards and customized agent displays.

STANDARD REPORTS. Management is measurement. Avaya Call Reporting offers over 50 standard reports to offer insight and visibility to your Contact Center. Cradle to Grave reporting can validate each call from start to finish.

CUSTOM REPORTS. With Custom Reports you can produce original reports and edit or customize existing reports. Reports can be determined by your team, making Avaya Call Reporting fit into your business without having to adjust to Standard reports.

RECORDING LIBRARY. Recording Library works seamlessly with IP Office Voicemail Pro and Cradle to Grave reporting. Recording Library allows you to evaluate your employees and listen to their specific calls. Customizable retention strategies can be drafted to determine how long recordings are maintained.

AGENT DASHBOARDS. Agent Dashboards enhance productivity and visibility through desktop apps and account / reason codes. Desktop apps allow agents to manage themselves and add value to their calls throughout the work day. Agent codes provide additional insight while reason codes enable agents to notify supervisors of their status.

REALTIME. Realtime allows you to manage your employees in the moment. The realtime module is insight to how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying active statistics. Wallboards are easy to execute with templates and can be customized, including setting alerts and trigger thresholds.

QUEUED CALLBACK. Queued call back offers callers the option to have an agent call them back instead of waiting in queue. Automatically capture a caller's phone number or provide them with the option to enter a different phone number.

The digital world is drastically redefining business communications. The preferred method of communication with customers and colleagues is no longer voice. Alternatively, video, screens shares and messaging are now fundamental. Employees expect more than just a phone on their desk. They seek a communication experience that fits their mobile work day, not the other way around.

 

With Avaya Equinox, it empowers users to adopt the device of their choice when communicating with clients or collaborating with co-workers. Avaya created Equinox as a single, powerful gateway for voice, messaging, and team meetings and collaboration sessions. Equinox frees people from their desks and provides a more natural and efficient way to connect and share.

Messaging

Team and always-on messaging to virtually any media device

Collaboration

Application & screen sharing, whiteboards, desktop control and live event streaming for more 50,000 viewers

HD Voice & Video

Avaya Equinox is interoperable with room systems constructed using multiple vendors and a conference view that supports large meetings

No Download

WebRTC and HTML5 supported for collaboration without agitation.

WANT TO LEARN MORE?

We're here to educate you on how the benefits of an Avaya phone system from a local provider can improve your business. 

Take control of your system by maintaining the equipment in your own, controlled environment.

If you do not have the budget to run new wires, an on premise system can use existing wires with digital and analog phones.

There is a no need to rely on a third party vendor to move, add or change extensions.

Use a combination of POTS, PRI and SIP trunking lines for ultimate redundancy.

Avaya J139 IP Phone

The Avaya J139 IP Device is a basic user, entry-level IP device.