5 Benefits of Upgrading Your Phone System
Updated: Jan 17, 2020
It’s not uncommon for organizations to maintain phone systems for 10, 15, and 20+ years as this technology has been a reliable tool. Common basic features include extension dialing, on-hold, ring/hunt groups, and voicemail.
Phone system features today can allow for increased revenue, enhanced business operations, upgraded customer experiences, and increased employee productivity.
Think about how your organization currently utilizes the phone system and if you have features like:
Getting voicemails to email
Connecting cell phones to act as desk phone extensions when on the road or working remotely
Automated call routing for departments or individuals during or after business hours
After hours messaging with simple options for the caller
On-hold promotional messaging
Caller ID log to view dialed, missed, and received calls
These features are considered ‘basic’ as it relates to phone solutions available today. Think about how enhancing your phone system may support opportunities to provide better customer support, allow potential new clients to get information immediately resulting in increased revenue, or allowing remote working options to support increased employee productivity and happiness.
Know a business or organization that could benefit from understanding the importance of keeping phones up-to-date? Let them know about our local, full-service telecom company at Recent Communications, Inc.
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