Supervisor Overview
Supervisor Overview
In order to access the Call Center Supervisor screen, your phone system User Rights must be set to Call Center Supervisor. If you do not have these rights, please contact your administrator for enablement. Once logged in, the navigation should automatically land on the Call Center icon within the phone system portal.
From the Call Center Supervisor screen (pictured below), you can access all the call center features, view the list of Call Queues, an Active Call Graph, a Stats Grid, and a list of all agents in those queues.
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!
As a current client of Recent Communications with two different companies, I continue to be impressed not only by their amazing growth, but by their ability to continue to service us like we are their only two clients!
CONTACT
RECENT
OUR ADDRESS
826 N. Lewis Rd
Suite 100
Royersford, PA 19468
General: info@recentcom.com
Support: support@recentcom.com
Call or Text: 484-998-4500
Fax: 484-978-4540
For any general inquiries, please fill in the following contact form:
