Routing
Routing
Your call flows are based on a combination of functions, including time frames, auto attendants, queues, etc. The logic behind how your calls flow based on date and time are built within the Users section. The name of this user will typically be 'Routing User' and your 'main' numbers will be directed to this 'Routing User'.
Routing User & Answering Rules
After a phone number is dialed, the system will look to the Routing User's answering rules and decide where to direct the call based on date and time,
Time frames within the Routing User's answering rules are prioritized from top to bottom. This means that the system is looking for the first 'active' Time Frame, starting at the very top of the answering rules.
Reprioritizing Time Frames
If you need to shift or 'reprioritize' your time frames, use the arrow buttons on the left hand side. A message will be generated, 'You have reprioritized your answering rules. When you are done, save the changes you have made.'
Adjusting Call Route(s)
If you need to change where the call routes based on a particular time frame, select the pencil icon towards the right of the associated time frame.
Then, change the Call Forwarding 'Always' option to the desired destination.
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
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As a current client of Recent Communications with two different companies, I continue to be impressed not only by their amazing growth, but by their ability to continue to service us like we are their only two clients!
CONTACT
RECENT
OUR ADDRESS
826 N. Lewis Rd
Suite 100
Royersford, PA 19468
General: info@recentcom.com
Support: support@recentcom.com
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Fax: 484-978-4540
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