Music on Hold
Music on Hold
The system has a Music on Hold feature that plays when callers are on hold or waiting in queue. You can precede the first file with an optional introductory greeting.
All Music On Hold tasks are performed from the Music On Hold page. To display this page, click the Music On Hold icon on the menu bar.
Adding Music on Hold Files
The following procedure describes how to add files. Only properly licensed music files can be used with the Music On Hold feature.
1. From the Music On Hold page, click the Add Music button. The Add Music pop-up window appears.
2. Complete the fields. Click Upload. Note: .wav and mp3. formats only.
3. After the file is uploaded, you can play it on your computer by clicking the play icon to the left of the file on the Music On Hold page.
Adjusting Music On Hold Settings
To adjust Music On Hold settings:
1. From the Music On Hold page, click the Settings button. A Music on Hold Settings pop-up window shows the begin and end dates for the time frame.
2. Complete the fields.
Setting
Randomize Music on Hold: Play Music On Hold files in a random order (check) or according to their order on the Music On Hold page (uncheck).
Play introductory greeting: Play (check) or do not play (uncheck) an introductory greeting before playing the first Music On Hold file. If you check this check box, the New Greeting and Greeting Name fields appear for uploading or recording a greeting. Greetings must be in MP3 or WAV format:
Volume for Music on Hold
Music on hold volume must be adjusted externally using software such as Audacity.
Streaming Music on Hold
Some clients, such as radio stations sometimes request their audio be played as music on hold. It is not possible to stream music on hold to the PBX. The PBX must use a stored file for audio.
Streaming music on hold may be possible through phone settings, where the phone doesn't use SIP messages to place a caller on hold (it plays the file in the audio stream) but due to the complexity of the feature and required servers, it is not something we can support.
Using Commercial Music
Please only use Royalty Free and Copyright Free music to avoid legal penalties. We do not recommend or endorse the use of Copyrighted material for Music on Hold, without purchasing proper licensing.
The legal penalties for copyright infringement include payment of up to $150,000 and jail time. You may go here for a selection of Royalty Free music.
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