Recording
Recording
Note - call recording at the user level is a premium feature, however, on-demand recording is a default feature.
When any of your devices are on an active call, a pop up window will display within the user portal.
To initiate a recording, select the red button. Once selected, a message will display at the top of the portal that the 'Call recording has started'. When selected a second time, the message will read 'Call recording has stopped'.
To access your recording, navigate to the Reporting section and locate your call.
Options to the right of your call detail include the ability to Listen to your recording on your PC or Download the recording locally which can then be stored in shared files or a CRM.
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!
As a current client of Recent Communications with two different companies, I continue to be impressed not only by their amazing growth, but by their ability to continue to service us like we are their only two clients!
CONTACT
RECENT
OUR ADDRESS
826 N. Lewis Rd
Suite 100
Royersford, PA 19468
General: info@recentcom.com
Support: support@recentcom.com
Call or Text: 484-998-4500
Fax: 484-978-4540
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