Time Frames
Time Frames
To configure the time frames within the user portal, select Time Frames from the top panel.
To adjust your Business Hours, select the pencil icon on the right.
Select the option 'Days of the week and times' or 'Specific dates or ranges' and configure your personal time frames accordingly. Select Save when you are finished.
Once the time frame is defined, navigate to Answering Rules in order to route calls based on your new time frame.
First, select the Add Rule button on the right to find your new time frame.
Next, select your new time frame and define how you would like calls to route during the defined time frame. Select Save.
Next, select the pencil associated with the 'Default' time frame. The 'Default' time frame is used as a catch when no other time frames are defined. In most cases, the 'Default' time frame is used for calls before/after normal business hours.
Define how you would like calls to route during the 'Default' time frame. Select Save.
To summarize, this user would like calls to their extension to ring all active devices during 'Business Hours'. If a call is made to this extension before/after 'Business Hours', the caller will be routed directly to the user's voicemail.
To add another time frame, repeat this process and be sure to prioritize the time frames accordingly. The system will first look to route calls based on the time frame at the top.
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Royersford, PA 19468
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