What separates our support from
We're proactive. It makes a lot of sense to put out the fire before it starts. With our state-of-the-art voice monitoring services, we'll receive notifications and address issues before they become major problems.
We answer the phone. Seems simple right? You'd be surprised. Well, we answer the phone when you need it most. There's no call queues, waiting on hold or being transferred from department to department in a circle of frustration.
We dedicate engineers. The same engineers that install your system also support it. We intelligently route calls based on your caller ID to the same engineers that programmed and customized your voice solution. Starting from scratch with a new person each call can be frustrating and could potentially cause problems.
We make house calls. Immediate resolution is our target. If that can be accomplished remotely, then all the better. But we don't sacrifice your satisfaction or spend your time to get there. In these scenarios, there is no replacement for a partner that resolves it physically at your location.
Our customer success services are the best in the biz, with dedicated team members, 30 minute resolutions and a 99% customer satisfactory rating.
HOW DO WE SUPPORT YOUR BUSINESS?
Our competition sells you on a phone system or phone service being a business critical tool. Then why don't they support it as such? We understand the value of long-term relationships with our clients. The support provided after the system or service is implemented is as crucial to us as it is to you.
Our live and well-trained support technicians provide immediate attention to any emergencies. After normal business hours, on-call technicians tout a 30 minute response time.
NBD HARDWARE REPLACEMENT
Next business day hardware replacement means that you can get back to normal business functions quickly. Because we stock equipment, we're able to provide an unmatched timeline.
ON-SITE SUPPORT AND INSTALLATION
Frustration can brew when you or your team is installing and placing phones, configuring a router, or running cables. We send technicians during our installations for a comprehensive transition to our solutions.
END USER TRAINING
User training can often be overlooked. Not all service providers are equal when it comes to training and Q&A. A successful installation is only a piece to the puzzle. At Recent, we want to you actually use the tools we provide!
There are too many competitors that fail to provide 24/7 support. Contact us and we can provide many clients who are thrilled we live up to the hype!
Our goal is to deliver value to our partners through continuous, comprehensive and cost effective coverage that helps ensure maximum system performance, reliability and availability for your business.
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!
We are absolutely loving the new system. I appreciate how much your team has been helped me with this transition...you guys rock!