With an Avaya IP Office you have total control of your environment, providing the agility your business demands.
The Avaya IP Office phone system allows for complete system control. You determine the up time required for your business, and we'll help you design and maintain it. Your changes and additions to the system happen instantly, not weeks waiting on an unresponsive service provider.
Our engineers manage all programming and implementation details in a collaborative manner with key personnel from multiple departments within your organization. The value of on site implementation and training cannot be overlooked. Like any technology product, it only goes as far as the individuals using it.
AVAYA CALL REPORTING
Avaya Call Reporting helps you control your phone system and business. Cradle to grave call reporting and tracking is produced through over 50 standard reports. The Recording Library offers ideal access to audio files within the same interface via Avaya IP Office Voicemail Pro integration.
Realtime Agent Seats and Dashboards improve IP Office hunt groups and deliver visual call management with wall-boards and customized agent displays.
STANDARD REPORTS. Management is measurement. Avaya Call Reporting offers over 50 standard reports to offer insight and visibility to your Contact Center. Cradle to Grave reporting can validate each call from start to finish.
CUSTOM REPORTS. With Custom Reports you can produce original reports and edit or customize existing reports. Reports can be determined by your team, making Avaya Call Reporting fit into your business without having to adjust to Standard reports.
RECORDING LIBRARY. Recording Library works seamlessly with IP Office Voicemail Pro and Cradle to Grave reporting. Recording Library allows you to evaluate your employees and listen to their specific calls. Customizable retention strategies can be drafted to determine how long recordings are maintained.
AGENT DASHBOARDS. Agent Dashboards enhance productivity and visibility through desktop apps and account / reason codes. Desktop apps allow agents to manage themselves and add value to their calls throughout the work day. Agent codes provide additional insight while reason codes enable agents to notify supervisors of their status.
REALTIME. Realtime allows you to manage your employees in the moment. The realtime module is insight to how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying active statistics. Wallboards are easy to execute with templates and can be customized, including setting alerts and trigger thresholds.
QUEUED CALLBACK. Queued call back offers callers the option to have an agent call them back instead of waiting in queue. Automatically capture a caller's phone number or provide them with the option to enter a different phone number.
4 Line Display, Monochrome/Backlit
15 Fixed Feature Buttons
24 Programmable Features
Supported on IP Office Rel 7.0(5) and higher
Desk or Wallmount
Supports up to 3 BM12 (external power required)
The digital world is drastically redefining business communications. The preferred method of communication with customers and colleagues is no longer voice. Alternatively, video, screens shares and messaging are now fundamental. Employees expect more than just a phone on their desk. They seek a communication experience that fits their mobile work day, not the other way around.
With Avaya Equinox, it empowers users to adopt the device of their choice when communicating with clients or collaborating with co-workers. Avaya created Equinox as a single, powerful gateway for voice, messaging, and team meetings and collaboration sessions. Equinox frees people from their desks and provides a more natural and efficient way to connect and share.
Avaya Equinox Key Capabilities
Team and always-on messaging to virtually any media device
Application & screen sharing, whiteboards, desktop control and live event streaming for more 50,000 viewers
HD Voice & Video
Avaya Equinox is interoperable with room systems constructed using multiple vendors and a conference view that supports large meetings
WebRTC and HTML5 supported for collaboration without agitation.
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We're here to educate you on how the benefits of an Avaya phone system can improve your business.