The Avaya IP Office phone system allows for complete system control. You determine the up time required for your business, and we'll help you design and maintain it. Your changes and additions to the system happen instantly, not weeks waiting on an unresponsive service provider.
Our engineers manage all programming and implementation details in a collaborative manner with key personnel from multiple departments within your organization. The value of on site implementation and training cannot be overlooked. Like any technology product, it only goes as far as the individuals using it.
Why use an Avaya phone system?
Control & Reliability. The system core equipment and licensing are controlled in your facility or facilities, and nobody cares about system up time like you do. The Avaya IP Office can be deployed in diverse environments, including High Availability options.
Flexibility. The Avaya IP Office can function using multiple carrier connections like landlines, PRIs and SIP trunking services offering the best results for each device on your voice network.
World Class Feature Set. Limitations do not exist with an Avaya IP Office, but peace of mind does. When you require a specific function, whether upon initial installation or 6 months after, you can be sure that an Avaya system will offer it.
Wire Diversity. The infrastructure of every business is different and it's not always fiscally responsible to spend thousands of dollars on new wiring. The Avaya IP Office can process any type of existing wiring without sacrificing function or features.
The age of Voice over IP (VoIP) has become the new standard in telecom. The increasing advantages of connecting your phone system, such as the Avaya pbx system, to the internet is obvious, but that doesn't mean you're required to give up control of the system to a third-party.
VoIP comes in many forms, and the Avaya pbx system is one of them. With SIP trunking, the IP Office can send your calls over the internet. This provides much of the savings you would recognize going to a 100% VoIP phones solution, without moving all of your equipment to an offsite data center while maintaining control and uptime.
Advantages of a Premise Based PBX
CARRIER VERSATILITY. Why would you need different types of dial tone service for your business? You may have services that require landline phone service such as lifeline systems, HVAC, security, etc. However, for a business that requires a High Availability solution, carrier redundancy is an important consideration. Similar to ISP failover, an HA environment should consider diversity in dial tone (SIP, PRI, POTS) to ensure your calls are always flowing. The IP Office can service multiple carriers at once, offering failover in the event of carrier downtime.
COST OF OWNERSHIP. By purchasing the equipment and licensing, your business can drastically reduce its telecommunications expense over time. This will depend on the businesses plan to keep the phone system in place, however, it is a great option for businesses that can properly forecast their technology needs over the life of the Avaya IP Office. With proper maintenance, an Avaya IP Office can last well beyond 15 years.
TOTAL CONTROL. Control of the phone system equipment is ideal for larger organizations that already have the infrastructure setup to host their own platform. Controlling simple tasks like re-routing phone numbers or adding extensions is something any organization can benefit from. However, you're not alone. Third party service agreements are available that will only increase uptime.
REDUCED FEATURE COSTS. Complexity equals cost, but it doesn't need to be excessive. If your feature requirements include technologies like Call Recording, Contact Center, Advanced or Custom Reporting, the IP Office offers this in a cost effective manner instead of expensive recurring user fees that can add up quickly on larger systems.
When uptime is the highest priority for your business and relying on a third-party is out of the question, Avaya provides deployments in which the phone system can be deployed on multiple servers with real-time replication and different types of dial tone service.
FAX, ELEVATORS & ANALOG PHONES
There are many business environments in existence that utilize multiple fax machines, have elevator requirements, or need analog phones. Avaya IP Office offers the versatility to cost effectively deploy these devices properly.
Contact Centers require sophisticated features and call flows. The conditions are fluid. A phone system that not only offers the feature set at installation, but can adapt to the needs of the constantly changing environment is key.
AVAYA CALL REPORTING
Avaya Call Reporting helps you control your phone system and business. Cradle to grave call reporting and tracking is produced through over 50 standard reports. The Recording Library offers ideal access to audio files within the same interface via Avaya IP Office Voicemail Pro integration.
Realtime Agent Seats and Dashboards improve IP Office hunt groups and deliver visual call management with wall-boards and customized agent displays.
STANDARD REPORTS. Management is measurement. Avaya Call Reporting offers over 50 standard reports to offer insight and visibility to your Contact Center. Cradle to Grave reporting can validate each call from start to finish.
CUSTOM REPORTS. With Custom Reports you can produce original reports and edit or customize existing reports. Reports can be determined by your team, making Avaya Call Reporting fit into your business without having to adjust to Standard reports.
RECORDING LIBRARY. Recording Library works seamlessly with IP Office Voicemail Pro and Cradle to Grave reporting. Recording Library allows you to evaluate your employees and listen to their specific calls. Customizable retention strategies can be drafted to determine how long recordings are maintained.
AGENT DASHBOARDS. Agent Dashboards enhance productivity and visibility through desktop apps and account / reason codes. Desktop apps allow agents to manage themselves and add value to their calls throughout the work day. Agent codes provide additional insight while reason codes enable agents to notify supervisors of their status.
REALTIME. Realtime allows you to manage your employees in the moment. The realtime module is insight to how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying active statistics. Wallboards are easy to execute with templates and can be customized, including setting alerts and trigger thresholds.
QUEUED CALLBACK. Queued call back offers callers the option to have an agent call them back instead of waiting in queue. Automatically capture a caller's phone number or provide them with the option to enter a different phone number.
The Avaya J139 IP Device is an entry-level IP device for the basic user.
The J169 Phone has four customizable soft keys and a grayscale display. HD audio quality comes standard along with a an integrated Gigabit Ethernet interface