VOIP PHONE SYSTEMS

FOR YOUR BUSINESS

Laptop
Unified Communications interface
Yealink T58V voip phone

Business

Anywhere

Cell phone with mobile app

An internet connection is the only requirement for business VoIP phone service at your fingertips.

 
Blue background with floating circles

Why make the switch to VoIP?

Questions or Quote?

For a customized quote, fill out a form or give us a call to speak with a specialist.

 

(484) 998-4540

 

We're here to help, with zero pressure.

Thanks for submitting!

Save Time. Save Money. Cloud phone systems typically use your existing internet connection to make and take phone calls. Gone are the days where you need multiple, dedicated, costly phone lines. Moves, adds and changes are simple, and updates are automatic.

Easy to setup. Business phone system setup is simple because we use your existing wiring. Because of this simplicity your business saves on installation costs.

Management. You don't need to be a telecommunications expert to make every day routing changes to your phone system. Pop open a web browser in the office or remote and you're ready to go.

Robust Features. Out of the box features like voicemail to email or mobile app or advanced features like business SMS provide your business with the edge to compete. Expert VoIP providers can help you understand their capabilities and how to deploy them properly.

Scalability. Cloud, hosted PBX and VoIP solutions can seamlessly add devices across locations or remote offices without incurring large upfront costs.

Geo-redundancy. A cloud phone system typically resides in multiple, geo-dispersed data centers. Our business VoIP solution offers real-time server replication to prevent against hardware failures or data center outages.

A VoIP phone system relies on your existing internet connection to make and take phone calls. Unreliable landlines or expensive PRI services are no longer required for a quality connection. With a cloud system, "phone closet" equipment doesn't exist. Instead, VoIP providers manage all the hardware and services remotely in geographically dispersed locations or data centers. In the past, upgrades to your hardware was an expensive task, but with a system managed in the cloud all updates occur automatically to provide the most advanced features and performance for our customers in the Philadelphia region.

What is a VoIP Phone System?

Mobile app for voip phone system

In today's world, desk phones are a luxury. Internet or cloud phone solutions allow for flexibility from a device perspective. People these days are mobile, so your phone system should be too. With options to use mobile apps and softphones to transfer calls, check voicemails, see presence, the desk phone becomes less important during your busy day without sacrificing the needs of your customers. Business VoIP Philadelphia inquiries have seen an uptick as remote opportunities become more prevalent in the workforce. If you're looking for a reliable and feature rich business phone system and located in the Greater Philadelphia region, we can help.

CONSOLIDATE PROVIDERS WITH AN ALL-IN-ONE SOLUTION

PHONE SYSTEM

Envelope with business phone
Computers with wires in between
Cell phone with an application displayed
Checkered box
Blue cloud
Recent Communications logo
Voip phone system web interface

WEB PORTAL

Cassette tape
Fax machine with paper entering
Computer monitor with magnifying glass

CLOUD FAXING

Colorful circles with connected dots

Is your business ready for VoIP?

Landlines are dead, so why is your business still using them? Thanks to VoIP, your business can use its existing high-speed internet to make and take voice calls. Your company should be cautious of relying on old copper wiring that is no longer maintained. With a VoIP business phone system, you can benefit from lower telecom spend and advanced features to empower your organization through the workday.

VoIP Network Readiness Checklist

Grey checkmark

Understand Bandwidth Requirements. Internet bandwidth is not equal. Your internet service provider offers multiple packages, but then delivers different speeds. Understanding your business's bandwidth requirements and how introducing real time applications such as VoIP is essential. If not, bandwidth may affect the quality of your phone calls or impact other applications.

Grey checkmark

Test Internet Quality. Not all internet connections are created equal and an increased amount of connection issues like packet loss, latency or jitter can be impactful. Luckily, VoIP providers can help run tests to determine this in advance and assist in correcting the issue prior to installation.

Grey checkmark

Determine Network Hardware Needs. A firewall or router is required for VoIP or cloud phone systems for security measures. In many cases, an advanced VoIP router a.k.a Session Border Controller is used for voice segregation, quality of service and additional security features. A POE (power over Ethernet) switch is recommended, but not required as power supplies for each phone works just fine.

Grey checkmark

Network Cabling. Cat5 or Cat6 wiring is required at each VoIP phone or device in order to deliver quality and stable connections. Most VoIP phones can use existing network cables to each user's PC. Then, the phone will pass the connection back to the PC, eliminating the need for additional wiring.

Grey checkmark

Discuss VoIP Phone Options. Have an internal conversation with your team and your VoIP provider on the available options and your business's specific requirements when it comes to the physical device. There are many options including IP endpoints, mobile apps and desktop softphones.

Why stay away from

Big Telecom?

Light bulb with a dollar sign inside

SAVINGS

We don't have large overhead or shareholders to please. Whether your business comes from a legacy PBX or another voip provider, you can be sure that our prices are highly competitive in the industry.

129_edited.png

FLEXIBILITY

Understanding your specific requirements and customizing your business phone system adds additional time and resources; something big telecom isn't interested in.

Two people watching voip training

TRAINING

What good are the phones if your staff doesn't know how to use them? What makes us different is that we want your team to be successful. We're not interested in placing phones on desks and walking away.

Voip call center agent with headset

SUPPORT

Incredible response time is the number one reason our customers remain our customers. Simply put, our support is unparalleled and there isn't anyone out there that can match it. Learn more.

Our knowledge and expertise in telecommunications has allowed us to offer small and medium sized businesses with custom voice and contact center solutions. However, our recommended telecommunications products and solutions always come after we understand your requirements. As a trusted PBX vendor for over 20 years, we know the value of customer partnerships.

Collaboration tools are required for your business’s growth. Our phone and voice solutions have found their way to numerous businesses. You'll encounter our voice and PBX solutions in retail locations, real estate groups, financial firms, educational settings, car dealerships, non-profit organizations, call center environments and more.

Emergency on-site repairs to planned upgrades and remote software updates, our certified technicians have the expertise and real-world experience perform the job properly - and the first time. When on-site, we'll provide progress updates and timelines to ensure your team can prepare properly. 

 

We serve the Greater Philadelphia region and surrounding cities including, but not limited to, King of Prussia, Reading, Malvern, West Chester, Cherry Hill, Norristown, Allentown, Wayne, Plymouth Meeting, Conshohocken, Wilmington, Newtown Square, Bensalem, Lancaster and more. As seasoned VoIP providers, Philadelphia telecom customers can count on unparalleled response times, same day service calls, and next day hardware replacementMaximizing your phone system's uptime and the value it provides to your business is our biggest focus.

Thanks for submitting!

At Home

WANT TO LEARN MORE?

We're here to educate you on how the benefits of a voip phone system can improve your business. 

Pink to Orange Gradient

VOIP PHONES

Yealink T53W
Yealink T53W

Yealink T53W IP Phone with Bluetooth and WiFi built-in.

press to zoom
Yealink T54W
Yealink T54W

Yealink T54W IP Phone with Bluetooth and Wi-Fi built-in.

press to zoom
Yealink T58A
Yealink T58A

Yealink T58A Smart Android Based Phone (without camera).

press to zoom
Yealink VP59
Yealink VP59

Yealink VP59 Smart Video Phone

press to zoom
Yealink T55A (Microsoft Teams)
Yealink T55A (Microsoft Teams)

Yealink T55A Microsoft Teams IP Phone

press to zoom
Yealink T58A (Microsoft Teams)
Yealink T58A (Microsoft Teams)

Yealink T58A Microsoft Teams Edition Phone (no camera).

press to zoom
Yealink CP960-WM
Yealink CP960-WM

Yealink CP960 Touchscreen Android Conference Phone (wireless mics included).

press to zoom
Yealink CP930W
Yealink CP930W

Yealink CP930W Wireless DECT IP Conference Phone.

press to zoom

VoIP Phone System High Availability and Disaster Recovery

One aspect that is normally overlooked during a cloud phone system design is disaster recovery or business continuityIt doesn’t always have to be a natural disaster that could bring down your voice network. Simple hardware issues, ISP connectivity issues or a power event can bring down your VoIP service. When it comes to cloud PBX, knowledge about DR strategies and solutions is limited.

VoIP Disaster Situations and Recovery Strategies

Triangle with exclamation point

ISP Failure

The main internet connection goes down for a short or extended period of time.

Solution

Utilize a secondary ISP for automatic failover. If no secondary circuit is available, using landlines or employee's mobile devices is an economical backup.

Tornado with lightning bolt

Natural Disaster

A natural occurrence disrupts business at your physical location.

Solution

Because cloud phone systems are delivered over the internet, the organization can be up and working in alternate facilities practically immediately.

Cloud with the letter x

Data Center Outage

The data center where your cloud servers reside goes down.

Solution

Geo-redundancy is important when selecting a cloud phone vendor. Cloud phone system vendors should use multiple data centers with real-time replication located across the US in case of an outage at one location.

Light bulb with lightning bulb and the letter x

Power Outage

An extended power event occurs at your office building.

Solution

Battery backup solutions only last for so long. Connections to your PBX through a mobile app are a way to make and take business phone calls.

Three congested cars

Network Congestion

Your internet connection experiences congestion.

Solution

A cloud phone provider should be programming Quality of Service components in to your PBX design. Advanced traffic shaping can be used in the event of major bandwidth constraints from the ISP or on your internal load. If utilizing a secondary ISP, load balancing traffic between the connections can be a helpful, possibly temporary, solution.

Server with the letter x

Hardware Failure

The gateway device encounters a hardware failure.

Solution

The system can determine uptime and re-route calls automatically to a pre-determined location such as landlines or other outside numbers. For high availability, a pre-configured duplicate of the gateway can sit idle until required.

VOIP PHONE SYSTEM FEATURES

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Our hosted PBX does not use traditional phone lines. Instead, our voice service utilizes the internet to make and take calls. Recent offers a high-definition voice over internet protocol phone service designed for businesses.

Circle with plus sign

HD Call Quality

HD Call Quality

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

If your numbers didn't move to your new service, it would be tough to make a change. Luckily, they do and our experts manage the entire process.

Circle with plus sign

Phone Number Porting

Phone Number Porting

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Download the Hosted PBX mobile app for iOS or Android, enter your username and password, and all of a sudden you have the power of a desk phone in the palm of your hand. Learn more.

Circle with plus sign

Mobile App

Mobile App

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Who needs a desk phone? Turn your desktop computer or laptop into a unified communications interface. Windows and Mac applications available. Learn more.

Circle with plus sign

Desktop Softphone

Desktop Softphone

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Robocalls aren't just ringing cell phones anymore and are targeting your enterprise. Combat SPAM callers with our sophisticated filtering service.

Circle with plus sign

SPAM Filtering

SPAM Filtering

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Your team is in a CRM all day. Integration with the Hosted PBX can take your productivity, efficiency and customer experiences to new heights. Learn more.

Circle with plus sign

CRM Integration

CRM Integration

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Unlike a call placed on hold, a parked call may be picked up at another extension.

Circle with plus sign

Call Park

Call Park

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Differentiate your customer experience by enabling your business phone numbers to send and receive text messages. Learn more.

Circle with plus sign

Business SMS

Business SMS

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Voicemail to text transcribes your voice mail messages into SMS text messages on your mobile phone.

Circle with plus sign

Voicemail to Text

Voicemail to Text

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

The Hosted PBX will send an email to any email account. The message will include the date and time of the call, the duration, Caller ID, and an attached WAV file that can be played on your PC or mobile device.

Circle with plus sign

Voicemail to Email

Voicemail to Email

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Establish rules and audibly distinguish between inbound calls by using different ring tones.

Circle with plus sign

Distinctive Ring Tones

Distinctive Ring Tones

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Web-based call control application that allows users to drag and drop calls to and from other extensions, parking lots or out of the Call Center queues. There is also access to voicemail and click-to-dial.

Circle with plus sign

Attendant Console

Attendant Console

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Voicemail Transcription gives you the ability to read your voicemail rather than listening to the actual message.

Circle with plus sign

Voicemail Transcription

Voicemail Transcription

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Automatically activate the speakerphone of a single extension with intercom or use paging to send a mass notification through the phones. Paging using existing overhead speakers is also available.

Circle with plus sign

Intercom & Paging

Intercom & Paging

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Customize the appearance of your outgoing Caller ID by outgoing number or extension. Enable inbound caller ID for visibility as calls present to your users.

Circle with plus sign

Caller ID

Caller ID

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

“Black list” phone numbers to block them from calling your Hosted PBX.

Circle with plus sign

Call Blocking

Call Blocking

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Host your conference calls with confidence through our simple and clear conference call service. Activate conference rooms and passwords for each user. Learn more.

Circle with plus sign

Conference Bridge

Conference Bridge

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Move your customer interactions to a more collaborative environment by using audio, video, screen share and chat functions.

Circle with plus sign

Collaboration Bridge

Collaboration Bridge

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Hosted PBX lets you instantly see the status of other users on your phone system and likewise allows your colleagues to see your status.

Circle with plus sign

Call Presence

Call Presence

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

If agents are busy or unavailable, calls can be routed to an intelligent call queue. You can prioritize calls by value, request urgency or customizable rules.

Circle with plus sign

Call Queues

Call Queues

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Use features like listen-live, whisper and barge to help and coach your agents through difficult calls.

Circle with plus sign

Call Coaching

Call Coaching

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Recordings can be enabled for individual or multiple users and can be downloaded or played back any time. The system can be configured to record all calls or enable the users to perform recordings on-demand.

Circle with plus sign

Call Recording

Call Recording

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Advanced call metrics give you deeper insights on the performance and operational efficiency of your call center with reports like abandon calls, average handle times and average time in queue. Learn more.

Circle with plus sign

Advanced Call Metrics

Advanced Call Metrics

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. business hours, after hours and holiday hours).

Circle with plus sign

Time Frames

Time Frames

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Upload custom music to play while callers are on hold or provide your callers with useful information or promotional messaging while in queue.

Circle with plus sign

Custom Music on Hold

Custom Music on Hold

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Hoteling is simply the ability to log into any phone on your system, and have your user profile and settings populated onto that device.

Circle with plus sign

Hoteling

Hoteling

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

The Hosted PBX offers an easy to use web-based management portal for both administrators and everyday users to manage answering rules, time frames, holidays, etc.

Circle with plus sign

Admin & User Portal

Admin & User Portal

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Traditional PBX systems are used to a night mode button to change the routing of their phone calls. Hosted PBX systems typically automate this with Time Frames, but for those who want control, we've got you covered.

Circle with plus sign

Night Mode

Night Mode

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Our system offers an application programming framework to allow other parties to obtain and pass information to our platform from other programs or systems.

Circle with plus sign

API

API

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

Agent routing can be as simple or complex as you want. Some businesses choose to route calls to a group of agents, to agents that have been idle longest or perform skill-based agent routing.

Circle with plus sign

Agent Routing

Agent Routing

  • White LinkedIn Icon
  • White Twitter Icon
  • White Google+ Icon

IVR is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.

Circle with plus sign

IVR

IVR

Your Part Time Controller logo

We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!

Quotation mark

Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!

Quotation mark
Cooney Technologies logo

We are absolutely loving the new system. I appreciate how much your team has been helped me with this transition...you guys rock!

Quotation mark
Buildings in a city

CONTACT

RECENT

OUR ADDRESS

555 Second Avenue

Suite C725

Collegeville, PA 19426

Email: info@recentcom.com
Call or Text:  484-998-4540

 

 

For any general inquiries, please fill in the following contact form:

Success! Message received.