Should your business use a Cloud Phone System?
A cloud phone system replaces your legacy PBX and empowers your business with management tools to add extensions, route phone numbers and make simple changes all through user friendly software that can be accessed anywhere, anytime.
What is a Cloud Phone System?
A cloud phone system relies on your existing internet connection to make and take phone calls. Unreliable landlines or expensive PRI services are no longer required for a quality connection. With a cloud system, "phone closet" equipment doesn't exist. Instead, a cloud phone provider manages all the hardware and services remotely in geographically dispersed locations or data centers. In the past, upgrades to your hardware was an expensive task, but with a system managed in the cloud all updates occur automatically to provide the most advanced features and performance.
In today's world, desk phones are a luxury. Internet or cloud phone solutions allow for flexibility from a device perspective. People these days are mobile, so your phone system should be too. With options to use mobile apps and softphones to transfer calls, check voicemails, see presence, the desk phone becomes less important during your busy day without sacrificing the needs of your customers.
Why make the switch to VoIP?
Save Time. Save Money. Cloud phone systems typically use your existing internet connection to make and take phone calls. Gone are the days where you need multiple, dedicated, costly phone lines. Moves, adds and changes are simple, and updates are automatic.
Easy to setup. Setup is simple because we use your existing wiring. Because of the simplicity your business saves on installation costs.
Management. You don't need to be a telecommunications expert to make every day routing changes to your phone system. Pop open a web browser in the office or remote and you're ready to go.
Robust Features. Out of the box features like voicemail to email or mobile app or advanced features like business SMS provide your business with the edge to compete. Our team helps you understand their capabilities and how to deploy them properly.
Scalability. Cloud, hosted PBX and VoIP solutions can seamlessly add devices across locations or remote offices without incurring large upfront costs.
Geo-redundancy. A cloud phone system typically resides in multiple, geo-dispersed data centers. Our VoIP solution offers real-time server replication to prevent against hardware failures or data center outages.
Is your business ready for VoIP?
Landlines are dead, so why is your business still using them? Thanks to VoIP, your business can use its existing high-speed internet to make and take voice calls. Your company should be cautious of relying on old copper wiring that is no longer maintained. With a VoIP business phone system, you can benefit from lower telecom spend and advanced features to empower your organization through the workday.
VoIP Network Readiness Checklist
Understand Bandwidth Requirements. Internet bandwidth is not equal. Your internet service provider offers multiple packages, but then delivers different speeds. Understanding your business's bandwidth requirements and how introducing real time applications such as VoIP is essential. If not, bandwidth may affect the quality of your phone calls or impact other applications.
Test Internet Quality. Not all internet connections are created equal and an increased amount of connection issues like packet loss, latency or jitter can be impactful. Luckily, VoIP providers can help run tests to determine this in advance and assist in correcting the issue prior to installation.
Determine Network Hardware Needs. A firewall or router is required for VoIP or cloud phone systems for security measures. In many cases, an advanced VoIP router a.k.a Session Border Controller is used for voice segregation, quality of service and additional security features. A POE (power over Ethernet) switch is recommended, but not required as power supplies for each phone works just fine.
Network Cabling. Cat5 or Cat6 wiring is required at each VoIP phone or device in order to deliver quality and stable connections. Most VoIP phones can use existing network cables to each user's PC. Then, the phone will pass the connection back to the PC, eliminating the need for additional wiring.
Discuss VoIP Phone Options. Have an internal conversation with your team and your VoIP provider on the available options and your business's specific requirements when it comes to the physical device. There are many options including IP endpoints, mobile apps and desktop softphones.
WHY CUSTOMERS CHOOSE RECENT COMMUNICATIONS
We don't have large overhead or shareholders to please. Whether your business comes from a legacy PBX or another cloud provider, you can be sure that our prices are highly competitive in the industry.
What good are the phones if your staff doesn't know how to use them? What makes us different is that we want your team to be successful. We're not interested in placing phones on desks and walking away.
Incredible response time is the number one reason our customers remain our customers. Simply put, our support is unparalleled and there isn't anyone out there that can match it. Learn more.
Our knowledge and expertise in telecommunications has allowed us to offer small and medium sized businesses with custom voice and contact center solutions. However, our recommended telecommunications products and solutions always come after we understand your requirements. As a trusted PBX vendor for over 20 years, we know the value of customer partnerships.
Collaboration tools are required for your business’s growth. Our phone and voice solutions have found their way to numerous businesses. You'll encounter our voice and PBX solutions in retail locations, real estate groups, financial firms, educational settings, car dealerships, non-profit organizations, call center environments and more.
Emergency on-site repairs to planned upgrades and remote software updates, our certified technicians have the expertise and real-world experience perform the job properly - and the first time. When on-site, we'll provide progress updates and timelines to ensure your team can prepare properly. Our customers can count on unparalleled response times, same day service calls, and next day hardware replacement. Maximizing your phone system's uptime and the value it provides to your business is our biggest focus.
WANT TO LEARN MORE?
We're here to educate you on how the benefits of a cloud phone system from a local provider can improve your business.
Cloud Phone System High Availability and Disaster Recovery
One aspect that is normally overlooked during a cloud phone system design is disaster recovery or business continuity. It doesn’t always have to be a natural disaster that could bring down your voice network. Simple hardware issues, ISP connectivity issues or a power event can bring down your VoIP service. When it comes to cloud PBX, knowledge about DR strategies and solutions is limited.
Cloud Disaster Situations and Recovery Strategies
The main internet connection goes down for a short or extended period of time.
Utilize a secondary ISP for automatic failover. If no secondary circuit is available, using landlines or employee's mobile devices is an economical backup.
A natural occurrence disrupts business at your physical location.
Because cloud phone systems are delivered over the internet, the organization can be up and working in alternate facilities practically immediately.
Data Center Outage
The data center where your cloud servers reside goes down.
Geo-redundancy is important when selecting a cloud phone vendor. Cloud phone system vendors should use multiple data centers with real-time replication located across the US in case of an outage at one location.
An extended power event occurs at your office building.
Battery backup solutions only last for so long. Connections to your PBX through a mobile app are a way to make and take business phone calls.
Your internet connection experiences congestion.
A cloud phone provider should be programming Quality of Service components in to your PBX design. Advanced traffic shaping can be used in the event of major bandwidth constraints from the ISP or on your internal load. If utilizing a secondary ISP, load balancing traffic between the connections can be a helpful, possibly temporary, solution.
The gateway device encounters a hardware failure.
The system can determine uptime and re-route calls automatically to a pre-determined location such as landlines or other outside numbers. For high availability, a pre-configured duplicate of the gateway can sit idle until required.
CLOUD PHONE SYSTEM FEATURES
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!
We are absolutely loving the new system. I appreciate how much your team has been helped me with this transition...you guys rock!