Logging In & Out
Logging In & Out
As a call center agent, logging in and out of your queues can be one of the most crucial components within the software. If this is not properly managed, clients ultimately suffer if the system recognizes you're available when not, or vice versa.
Your current status is represented by either ONLINE or OFFLINE. In order to change your status, simply click the button or select the dropdown arrow.
A call center agent can choose other options besides simply ONLINE and OFFLINE. Please find their definitions below.
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Go Offline - The agent will not receive any calls.
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Go Online - The agent will be able to receive calls.
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Single-Call Mode - The agent will be able to receive only one call and then will revert back to Offline status. Note that a missed call (ringing but not answered by the agent) will still be considered a received call and will revert their status back to Offline.
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Lunch, Break, Meeting, Other, and Web - These are all considered as Offline status and will show as dispositions within the available Call Center Supervisor reports.
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!
As a current client of Recent Communications with two different companies, I continue to be impressed not only by their amazing growth, but by their ability to continue to service us like we are their only two clients!
CONTACT
RECENT
OUR ADDRESS
826 N. Lewis Rd
Suite 100
Royersford, PA 19468
General: info@recentcom.com
Support: support@recentcom.com
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Fax: 484-978-4540
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