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Login Methods

Login Methods

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Call Center Agents will have one of two login options available. These options relate to which device(s) they use to login in to the call center and their queues.

Option 1 - User Login

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If your system is configured with a Login Method of 'User', when you go ONLINE in the call center, the system will follow your active answering rules and ring the device or devices that are configured to ring.

Option 2 - Device Login

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If your system is configured with a Login Method of 'Device or Phone', when you go ONLINE in the call center, the system will ring ONLY the device selected.

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