RESOURCES
FOR YOUR BUSINESS

Microsoft Teams

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Through the use of Direct Routing and configuration with your Microsoft Global Admin, Recent Communications provides up-to-the-moment integration between your Microsoft Teams environment and our PBX (phone system). This integration enables users to make/receive calls from the Microsoft Team applications that they live in all day.

Once enabled and a license is configured for your account, the 'Calls' icon will appear in your Teams application. The interface that Microsoft provides is intuitive enough to be off and running! However, the resources below will provide additional guidance to navigate the calling functions more effectively.

Whats the best part you ask? For any questions, you will contact our support team directly, not Microsoft. Nifty huh?

Dial Pad & Outgoing Calls

One of the first widgets you'll notice on the Calls screen is the dial pad. To dial out, simply select the numbers with your mouse or enter digits in the box.

Incoming Calls

When you receive an incoming call, a notification will populate on your screen providing the ability to accept or decline the call. If this is not happening, please check the 'Notifications and activity' section within settings.

Call Handling

Once 'Call' is selected, the audio display will populate as a separate window. The audio display will provide call handling options similar to a desk phone including the dial pad, hold, transfer (blind & attended), conference and mute.

Transfer Options

Once 'Transfer' is selected, there will be two options presented. Option 1 is a straight 'Transfer'. This option will transfer the call to the directed party without consulting first. This is also known as a blind transfer. Option 2 is a 'Consult then transfer' (attended). In this scenario, you are checking or alerting the directed party of the call before actually transferring them.

Transfer (blind transfer):

Consult then transfer:

Transfer to VM:

In order to transfer directly to someone's voicemail, our system uses a short code of '7' in front of the user's extension. For example, if you would like to transfer a caller to the voicemail of x513, when transferring you will enter 7513. It's also important to note that a 'Transfer' (blind transfer) is the best method for this function.

Conferencing

In order to add new participants to your existing call, select the 'People' button at the top of the screen. From there you can add new callers as well as remove existing callers.

Call History

The call history section will provide a list of missed, placed and received calls and the ability to quickly call them back, add to contacts or speed dials or even block the caller.

Phone Icon

Anywhere the highlighted phone icon displays within Microsoft Teams provides quick access to make an audio call to that contact or record.

Connector & Voicemail

One of the biggest advantages of using the Microsoft Teams integration with Recent Communications is the Connector app. The Connector app provides direct access to our phone system portal for extension/user management. Among other things, the Connector app is where users can access their voicemail and voicemail settings.

Although voicemail to email will likely be configured for your extension for notification purposes, voicemails, greeting(s), VM pin, etc can all be managed within our portal which provide more advanced voicemail functionality than just listening to the audio within your email.

Device & Audio Settings

To select different microphone and speakers (input/output), navigate to the 'Internal Mic and Speakers' section below.

This will take you to the 'Device' settings for your audio. You can make adjustments as needed and 'make a test call' to ensure functionality prior to live phone calls.

HAVE QUESTIONS?
WE'RE HERE TO HELP.

(484) 998-4500

support@recentcom.com

We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!

Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!

As a current client of Recent Communications with two different companies, I continue to be impressed not only by their amazing growth, but by their ability to continue to service us like we are their only two clients!