Button Builder
Button Builder
From the top navigation within the PBX portal, you will find the 'Phones' tab*. Selecting this option will bring you to the programmed devices under your extension.
*Note, due to it's sensitive nature, the 'Phones' tab is not turned on by default. If you do not have the 'Phones' tab and are interested in the configuration of line keys, please contact your system administrator.
Once selected, any and all devices associated with your extension will appear. The name of the device(s), type, IP address and MAC address will be available for you in order to distinguish between devices.
​
On the right hand side, there will be a gear icon button next to your device. Click this to begin button (line key) configuration.
Any button labeled 'Unassigned' is available to program.
Select the feature option for the button you would like configured in this slot.
​
Feature
User (BLF): add another colleague or extension on the phone system here if you would like quick access to dial that extension or monitor their calls. Green is available. Red is on a call. Flashing Red is being called.
​
Call Park: if call park slots are configured on your system you may add one of those slots here. This is typically configured on setup or by an administrator.
​
Speed Dial: this is a common button feature that is often added by users. Speed Dial's are typically externally phone numbers that are dialed frequently.
​
DTMF: this button would apply on an active phone call. If you frequently enter long account numbers or codes, this button can be selected to enter it automatically while on the active call.
​
Queue Toggle: this button would only be configured by an administrator for the user to be able to manage their ONLINE/OFFLINE status within a call queue.
​
Timeframe Toggle: this button would only be configured by an administrator for the user to be able to manage their timeframe, typically OPEN/CLOSE.
Enter the phone number as well as the label. Once finished, be sure to select 'Save and resync'. This is an important step as the device will resync with the servers in order to finalize the change.
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!
As a current client of Recent Communications with two different companies, I continue to be impressed not only by their amazing growth, but by their ability to continue to service us like we are their only two clients!
CONTACT
RECENT
OUR ADDRESS
826 N. Lewis Rd
Suite 100
Royersford, PA 19468
General: info@recentcom.com
Support: support@recentcom.com
Call or Text: 484-998-4500
Fax: 484-978-4540
For any general inquiries, please fill in the following contact form:
