The Recent Report - January 2026

Aimee Clement
Jan 1
2 min read

SOLUTION SPOTLIGHT 🔦

Hold Music & Messaging 🎶

Silence is not golden...

Rather than silence or beeps, hold music and messaging offers an opportunity to improve caller retention, promote services or seasonal initiatives, and turn otherwise idle time into a positive touchpoint.

Business communications updates - mobile apps and soft phones

Benefits of Hold Music & Messaging

✅ Reduce hang-ups by keeping callers engaged during wait times

✅ Enhance professionalism with a polished, branded caller experience

✅ Promote key services or updates

✅ Create helpful messages that educate to reduce repeat calls

Solutions in Action

A regional trusted crane rental and heavy-lift solutions provider has partnered with the iconic play-by-play voice of the Philadelphia Eagles, Merrill Reese, to record their custom on-hold messaging.

The client provided the audio files (WAV format) and our team expertly designed the phone system to play the custom messaging when callers are put on hold.

How-To Guide 📝

Manage Hold Music & Messaging

AI voice solutions for business communications

Learn More

Resource Center 📚

Check out our Resource Center offerings:

✅ Overviews of key capabilities

✅ User-friendly guides

✅ Detailed admin guides and tips

✅ Video walkthroughs

Solutions include Mobile App, User Portal, Microsoft Teams Integration, Yealink Phones, SMS/Texting, and much more!

Of course our responsive, caring, and knowledgeable team is always here to help with any technical issues or questions!

Explore Resources

News & Events 📰

Technology & Community Partnership

Focused on innovation, collaboration, and growth, we're excited to continue supporting ITAG (Innovative Technology Action Group), a technology-driven partnership initiative through the CCEDC (Chester County Economic Development Council).

Join our Managing Partner, Charlotte Conroy, as she moderates an expert panel discussing the legal implications of AI across industries.

Thursday, January 15th

4pm - 6:30pm

737 Constitution Drive Exton, PA 19341

About Recent Communications, Inc. 📞

Trusted for over 25 years, we’re a 2nd generation business communications company dedicated to designing, implementing, and supporting cloud phone systems, VoIP services, contact center platforms, and UCaaS solutions for small and mid-sized businesses and nonprofits.

Our consultative, client-first approach delivers tailored solutions, expert implementation, hands-on training, and responsive, caring support. We’re a transformational partner focused on building lasting client relationships.