More than a Phone Company: Celebrating 25 Years of People-First Communications

Celebrating 25 Years of Recent Communications 🎉

In 2000, Recent Communications, Inc. was founded on a simple belief: small and mid-sized businesses deserve a trusted communications partner who listens, responds quickly, and delivers reliable, secure, and innovative solutions that just work. As a 2nd generation family-owned company with local roots in the Philly Suburbs, Recent Communications has become a trusted partner supporting organizations across a wide range of industries throughout the country, all while leading with our people-first mindset.

Now, in 2025, we’re celebrating something special, our 25th Anniversary! For a quarter century, we’ve stood alongside our clients as technology evolved, workplaces transformed, and communications became the backbone of business success.

Through it all, our mission has remained the same. Provide responsive, reliable, and personalized service that businesses and nonprofits can count on.

To mark this milestone, we’re doing more than just reflecting on our past. We’re also looking to the future and finding ways to celebrate with the community that has fueled our success.

The Journey of 25 Years in Business Communications

Looking back over the past 25 years, it’s incredible to see how far the world of business communications has come. When we first opened our doors, most companies relied on traditional copper landlines and on-premise phone systems. Communications meant bulky servers, complex software, clunky desk phones, dial-in voicemail, and the requirement to be physically in your office to utilize the phone system.

Fast forward to today, the shift has been nothing short of transformational. More than 60% of businesses now use VoIP phone systems instead of traditional on-premise phone systems and landline phone services, with adoption growing every year. Small and mid-sized organizations continue to realize the reliability and flexibility that cloud-based solutions offer.

We’ve been there every step of the way, helping clients move from analog to digital, from hardware-heavy systems to cloud-based platforms, and from siloed tools to integrated communications. Today, unified communications as a service (UCaaS) has become the standard, with the global UCaaS market expected to reach over $85 billion by 2030.

For our clients, we continue guiding them through each new wave of technology, making sure their communications tools evolve as smoothly as their businesses. While the technology has shifted from landlines to the cloud, we’ve always prioritized responsiveness, expertise, and care. When our clients call, we answer. When a problem arises, we solve it. That consistency has been the thread connecting our past to our future.

Why Businesses Choose Recent Communications

Now adays, there’s no shortage of VoIP providers. Whether directly with a global big name, through a telecom broker/reseller/consultant, an IT company that 'also offers VoIP', or partnering with a trusted communications expert like Recent Communications, there are lots of options with lots of providers.

The businesses and nonprofits that choose Recent Communications as their trusted partner stay with us. In fact, we have a 98% client loyalty rate and are so proud of all the relationships we continue to build, the missions we support, and the businesses we fuel. Our transformational approach is very different from the many transactional providers offering similar business communications solutions.

Over the years, we’ve grown from our local roots to serve clients nationwide, and we’ve never lost sight of our values. As a small business, our team are experts and dedicated to understand each client. When a client reaches out to our team whether for technical support, a billing question, or to work with our ownership team on opportunities to better utilize the technology we offer, they speak someone immediately who understands their business and is invested in solving their challenge quickly. In an industry where many providers outsource support or lead with automated systems, our personal touch makes all the difference.

In a competitive telecom landscape, the level of client and partner loyalty proves that trust and responsiveness can’t be replaced by flashy promotions or low-cost gimmicks. Our clients stay because they know we’ll be there when it matters most.

Here's what our clients have to say:

"I have been working with Recent since we switched our phone system last year, and their commitment to quality and customer satisfaction has truly impressed me. Their range of products offers the latest in telecom cloud technology, ensuring that you'll have access to cutting-edge features and functionality. From intelligent handsets to business-oriented communication systems, they have a wide array of options to suit various needs."

- Todd S., IT Managed Services Provider

"Recent Communications has been amazing to work with throughout the last few years. The team Recent has put together is a team that is 2nd to none. There service works very well and easy to use."

- Greg R, Constructions Services

"I consider Recent Communications to be an extension of our business and a trusted partner. They provide a level of service that stands head and shoulders above much larger competitors. Why be a customer number to a very large communications company when you can be greeted by name and given white glove service"

- Ernest F., National Logistics & Moving Services

"If you're in the market for a new phone system, I highly recommend you reach out to Charlotte and Greg at Recent Communications. They have outstanding customer service and support, and their project delivery is seamless."

- Johnathan M., IT Managed Services Provider

"This is such a great platform. With multiple locations to manage the customization and reporting options are amazing. Customer service, hands down one of the best! They have always been incredibly accommodating and quick to answer any questions or issues that have arisen. Their team has been a huge help with last minute changes and guidance. I would absolutely recommend if your looking for a great company to work with!"

- Brittney B., Luxury Salon & Spa Franchise

"We onboarded Recent Communications as our provider last year and as a growing company, our needs are constantly changing. The entire Recent team has been amazing handling our requests and going above and beyond with our account. THANK YOU!"

-  Justin Y., National Facilities Management Company

“Recent Communications was the best decision for our Firm. The transition was seamless. The customer service after the transition was wonderful. The voice quality on our new system is crystal clear. We highly recommend Recent Communications.”

Holly T., Award-Winning Law Firm

We’re truly grateful for the trust our customers place in us and the kind words they share. Feedback like this fuels our passion to deliver reliable, responsive service every single day. Here’s to continuing to earn 5-star experiences for the next 25 years and beyond!

The Heart of Our Success: Our Clients

Every milestone we’ve reached has been fueled by the clients we serve. Over the years, we’ve partnered with a wide range of small and midsized businesses and nonprofits. Each have unique needs, but what they share is the need for reliable, secure, and scalable communications systems and services that are backed by responsive and caring experts.

Healthcare

A recent study found that 80% of patients prefer providers who offer digital and responsive communication options. For medical practices, that means having phone systems that support HIPAA compliance, integrate with scheduling software, and keep staff connected whether they’re in-office or working remotely. We’ve helped countless practices upgrade their communications to meet these expectations without sacrificing ease of use.

Nonprofits

Budgets are often tight, but communications can’t be compromised. A VoIP or UCaaS system can save thousands annually while still providing the flexibility and professionalism donors, staff, and volunteers expect.

Law Firms

Downtime isn’t an option. A single missed call could mean a missed opportunity or a client concern left unanswered. By delivering reliable systems and responsive support, we give these businesses peace of mind that their communications are always secure and available.

Financial Firms

A reliable phone system keeps communications clear, secure, and always available. It helps teams respond quickly to client needs and builds client trust which is the foundation of every financial relationship.

Social Services

A study found that nearly 50% of people seeking social services abandon attempts to connect if initial calls go unanswered. A reliable phone system reduces missed calls and ensures clients get the help they need in a timely matter. With many social services, phone calls can change a life. It might be someone reaching out in a tough moment, a family looking for answers, or a community partner trying to connect the dots. That’s why having a reliable phone system matters so much, it means calls get through, people feel heard, and no one slips through the cracks. With a steady system in place, staff can focus less on chasing missed messages and more on what truly counts: helping people.

Education

Schools with reliable communications systems can contact parents and staff up to 50% faster during urgent situations. Whether it’s a quick check-in with a student, coordinating with colleagues, or keeping families informed, a dependable phone system that just “works” is important, but a system that exceeds expectations allows educators to focus on teaching and building connections rather than troubleshooting tech issues.

Efficient call routing ensures that callers and messages reach the right staff members quickly, reducing delays and confusion. Clear, reliable calls help maintain professionalism and trust with parents, students, and the community.

Manufacturing

Strong communications is essential for smooth manufacturing operations. Whether coordinating with suppliers, updating clients, or troubleshooting issues, a dependable phone system can directly affect productivity and customer satisfaction.

Customer Service

When customers reach out, the first impression often comes through the phone. A reliable and flexible phone setup keeps calls flowing smoothly, helps teams respond quickly no matter where they are working, and ensures no customer is left waiting.

Sales

Sales reps spend 64% of their time on non-selling activities often due to unreliable communications tools. Every lead counts, and the ability for a sales rep to pick up the phone and have a conversation can make or break a deal. A dependable phone system ensures sales reps can reach prospects smoothly, follow up quickly, and never miss an opportunity.

The Changing World of Business Communications

Business communications are no longer just about making a phone call. They’re about integrating every way employees and clients connect including phone calls, video conferences, text messages, and beyond. A recent survey found that 86% of businesses say they rely on video conferencing as a key part of daily operations, while hybrid work has made mobile flexibility essential for nearly every organization.

UCaaS platforms make it possible for SMBs to access the same powerful tools as large enterprises, often at a fraction of the cost. Adopting these tools without the right partner can be overwhelming, especially when smaller organizations do not have dedicated internal technical resources to manage the phone system.

That’s where Recent Communications makes a difference. We help businesses choose solutions that fit their needs today and position them for success tomorrow.

Whether it’s integrating with Microsoft Teams so employees can manage phone calls directly within apps they already use, or designing cloud-based systems that scale as a company grows, our role is to simplify the complexity. Technology may evolve quickly, but our clients know they can rely on us to help them navigate it with confidence.

25 Years of Hello Referral Rewards Program 🎁

We're proud to celebrate 25 years of helping businesses and nonprofits stay connected through reliable, secure, and innovative phone solutions all backed by our responsive and caring team of experts.

To mark this exciting milestone, we've launched our 25 Years of Hello Referral Reward Program as a way to thank those who believe in our service and approach to partnership by helping us grow through referrals.

Do you know a peer, partner, friend, or family member who’s looking for better fit phone solutions with a trusted partner for their small or midsized business or nonprofit? We’d love the opportunity to learn more about their organization and explore how we can support their business communications goals.

As a 'Thank You' for your trust, we're offering the following rewards:

• $250 when we complete an introductory call with your referral contact

• $1,000 if their company becomes a Recent Communications client

This program isn’t just about growth, it’s about gratitude. Referrals have always been our most powerful source of new business. A client or partner recommendation means we’ve not only delivered reliable services, but have gone above and beyond to the point that they’re willing to stake their reputation on ours. That trust means more to us than any advertisement ever could.

Looking Ahead: The Next 25 Years

While 25 years is an incredible milestone, we see it as just the beginning. As 2nd generation owners, Greg and Charlotte Conroy lead the team at Recent Comm, the future of business communications is already taking shape, and it’s full of opportunities.

Artificial intelligence (AI) and automation are expected to save businesses $80 billion annually by 2030 through improved efficiency and customer interactions. Unified platforms are making it easier than ever for teams to stay connected, no matter where they are. Mobility and security will continue to define success in an increasingly digital-first world.

Our promise is to stay ahead of these changes while keeping our values at the center. Technology will always evolve, but the need for a trusted, responsive partner remains timeless. Whether we’re helping a business adopt AI-driven solutions, integrate new collaboration tools, or simply answering the phone when they need us most, we’ll continue to deliver on the same principles that brought us here.

Thank You for 25 Years ❤️

As we celebrate this milestone, we want to take a moment to thank everyone who made it possible:

To our clients, thank you for trusting us with your business communications which for many, rely on phone calls as a revenue tool and access to lifesaving services.

To our partners, thank you for believing in us and endorsing us to help your clients and the organizations you support.

To our team members, your dedication, responsiveness, true care, and living our difference every day is at the heart of Recent Communications.

To our families and friends, your encouragement and tireless support means more than you know.

THANK YOU!

Built on Trust. Powered by Responsiveness. Proven for 25 Years.

Contact:

📞 Call: 484-998-4500

💬 Chat: info@recentcom.com

🌐 Click: www.recentcom.com