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How To Use Automated Attendants

Updated: Jan 17


Have you ever called an organization only to find the line keeps ringing and ringing? How about receiving a ‘general voicemail box’ where you are unsure if your message will actually get to the right person or department?

Surprisingly, there are still many organizations not taking advantage of business phone system features like automated attendants and customized call routing.

Whether a small retail shop or a large enterprise, many organizations choose to have a live person answer the phone during business hours which adds a personal touch.

What about after hours or when the office, school, or shop is closed for holidays or unexpected weather?


With automated attendants, organizations can customize messages and call routing options to include:

  • Holiday hours messaging and call routing

  • Simple routing options to departments or individuals (“For sales, press 1, for service, press 2," etc.)

  • Dial-by-name directory (connect to cell phones or voicemail boxes of staff or departments)

  • Business hour time frames for a mix of live answer and automated routing options

  • Announcements (i.e.: new office location)

  • Emergency call routing (“For immediate support, press *” where calls can be connected to an answering service or on-call employees)

Know a business or organization that could benefit from understanding how phone solutions like automated attendants can aid business operations? Let them know about our local, full-service telecom company at Recent Communications, Inc.


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Call: 484-998-4540 Chat: info@recentcom.com Click: www.recentcom.com

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