COVID-19: Work Remotely with Business Phone Solutions
Updated: Nov 18, 2020
Whether due to COVID-19, cold and flu season, or inclement weather, businesses and nonprofit organizations need to develop a plan to maintain business continuity, employee productivity, and customer experiences with completely remote operations.
When it comes to enabling seamless communications between colleagues, partners, and customers, it's never been easier with cloud-based phone systems and VoIP solutions.
Check out 8 phone system features that will support remote working strategies.
1. MOBILE APPS
Mobile apps allow employees to make and take phone calls coming to and from their business phone numbers and extensions while using personal or company provided cell phones.
PC-based softphones turn laptops into business phones with complete functionality as if sitting in the office without additional hardware or software. Many softphones are browser-based and can be accessed anywhere there is a reliable internet connection.
3. BUSINESS PHONE NUMBERS
Ability to add direct 10-digit business phone numbers to route calls directly to remote staff. In-market telephone numbers can allow remote staff to act as if they are sitting at the main office.
4. CALL ROUTING
Seamlessly route internal team and client calls with extension dialing to allow remote staff to be included in the phone system as if they are sitting at the office.
5. AUDIO AND VIDEO CONFERENCING
Audio conference calling and web conferencing tools with video and screen share enhance collaboration with remote teams and clients.
6. CALL RECORDING
Management can listen to how phone calls are being handled with call recording and real-time coaching tools even if staff are making and taking calls from home.
7. CALL REPORTING
Call reporting allows management to have accurate data on volume of phone calls, talk time, telephone numbers called and received, and detailed call activity.
8. REAL-TIME CALL ACTIVITY
Management has the ability to quickly see active phone calls, wait times, and abandon calls, to ensure staff productivity and customer experiences.
Still not sure if your organization can seamlessly implement a remote work policy? Don't let these remote work myths cloud your decision!
Know a business or organization that could benefit from understanding how phone solution features can support remote working initiatives? Let them know about our local, full-service telecom company at Recent Communications, Inc.
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